Partnering with consumers – how do you know it’s working?

Debra Kay PSM

Health services should maximise health and economic outcomes. Research says health professionals should partner with consumers to do this; policy and regulation say we must; and practitioners would say that’s what they do every day. This presentation will provide a snapshot of evidence-informed partnering with consumers in health service planning and in everyday practice. It will give some practical ideas for partnering with consumers to find out how what we are doing is working for them.