Discovering Radical Pathways to Integration: Power through Connection Exposed by an eHealth Solution

Shawn Lee1, Jan Coull2

1Tasmanian Health Service. 41 Frankland St, Launceston, Tasmania, 7250. Shawn.lee@ths.tas.gov.au
2Tasmanian Health Service. Anne O’byrne Bld, Cnr Charles & Howick St, Launceston, Tasmania, 7250. Jan.coull@ths.tas.gov.au

The Northern Integrated Care Service (NICS) was purposely designed and built in 2012 to provide opportunities for an expanded range of services and to enhance integration of these services as a solution to chronic disease – a major health issue for Launceston and surrounds.

Critical success factors identified were:

–              A person/client centred approach;

–              Leadership and shared vision;

–              Planning effective service delivery system design;

–              An emphasis on personal skills and self-management supports;

–              Information systems and provision of decision support tools;

–              Commitment to working collaboratively;

–              A focus on research and evaluation.

After four years of operation, the NICS integration model continues to evolve and mature. Governance, funding structures, cultural issues, non-integrated IT systems and manual workflows were barriers to realising a successful model. Recognised as a Greenfield opportunity and a demonstration site for implementation of an eHealth Transformation Project, NICS is transforming workflows from paper based to electronic. In this session, Shawn and Jan will discuss:

–              Emergence of new local integration principles and framework

–              The critical success factors of the NICS

–              Utilisation of new power to change, and forming broader networks

–              Re-conceptualise integration – from one stop shop to one service

–              Use of new language and modes of communication and collaboration

–              Impetus to interprofessional practice

–              Embracing client centred care through all specialties and services